AS A SERVICE
Deliver on the promise of a more collaborative and productive workplace by choosing Diversified as your UCaaS solution partner.
- Increase productivity and efficiency with real-time collaboration and a consistent user experience for mobile and remote users
- Deliver seamless integration of real-time and non-real-time applications
- Reduce costs by eliminating the need for dedicated staff and support systems
- Consolidate billing and lower rates (OpEx)
- Integrate customer contact across multiple communication channels
- Build-in redundancies for business continuity and disaster recovery
Contact our IT specialists to discuss your next project.
VIDEO AND WEB CONFERENCING
Bringing people together without travel is critical to driving increased productivity. Diversified’s video and web conferencing solutions deliver the flexibility to work from anywhere while maintaining vital face-to-face interactions.
- Workflow planning to provide ease-of-use for scheduling and joining meetings
- Multi-vendor interoperability, architecting and implementation
- Flexible deployment scenarios for on-premise, cloud, and hybrid solutions to meet client needs
- Simple and easy to join from a smart device desktop, or room-based system
CONTACT CENTER SOLUTIONS
Improving contact center operations makes it easier for clients to interact with your company. Diversified provides flexible cloud and on-premise solutions to enhance your contact center and your customer experience.
- Implement inbound customer-assisted or self-assisted voice solutions
- Develop solutions that leverage chat, email, and social media
- Extend your call center from one central location to include remote agents
- Deploy custom interactive voice response (IVR) to quickly connect customers with agents or specialty resources
- Integrate your agent desktop application experience with screen pop scripts, and application integrations
- Evaluate and provide the right call recording solution to integrate with your call center applications
Leverage business messaging solutions to bring your teams together and drive collaboration. Diversified seamlessly integrates all of the features of email, SMS, messaging, voicemail and video into one comprehensive solution.
- Voicemail integration with mail services delivers voicemail directly to your email in the form of an attachment or voice to speech
- Instant messaging delivers communication in real-time so you can communicate at the pace of business
In today’s environment, application integration is essential to provide the powerful solutions your business requires to accomplish its goals and streamline operations.
- We work with vendors to create custom integration between your collaboration and business tools (CRM, ticketing, ERP, etc.)
- Integration between your overhead paging, unified messaging, voice, and signage solutions with an emergency notification system provide an extra layer of comfort knowing that your employees are notified in the event of emergency