Support &
Maintain

We make IT
WORK FOR YOU

OVERVIEW

Dependable, Flexible Support

Problems have zero regard for the calendar or the clock. We can say the same for our team of experts who are ready to provide remote support wherever or whenever a problem makes itself known. Most importantly, our Global Services are powered by IT Service Management (ITSM) and IT Infrastructure Library (ITIL) service delivery supply chain best practices, so you know you’re getting consistent, reliable support wherever you are.

With more than 55 locations with dedicated service teams and five network operation centers, we’re positioned to help. Our global support capabilities include AV managed services, remote monitoring, on-site support, warranty and around-the-clock service and support. We’re here for you whenever and however you need us, really. 

Invaluable Internal Support

Support for new technology goes beyond a simple reboot. We want you to get the most out of your investment, which is why the support we offer feels more like a partnership than an emergency troubleshooting session. Put simply, we want your technology to continue working for you long after project completion.

Driving Innovation

  • We assess the needs of your organization
  • We develop holistic recommendations
  • We create a flexible roadmap of expert support that considers current and future needs

Technology Adoption

  • Train team members to adopt new technology and practices
  • Provide on-site support and meaningful metrics
  • Promote team member engagement with technology

OUR WORK

Air Products

Industrial gas leader uses new seamless tech to build stronger global bonds

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Wells Fargo Center

ACCELERATING LIVE EVENT EXCITEMENT THROUGH CONCERT QUALITY STADIUM SOUND SYSTEM

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Vornado-Marriott

Providing an Unsurpassed Visual Impact with Larger-Than-Life Digital Content in Times Square

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OUR OFFERINGS

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Dedicated experts & reliable support

Adopt services offer you onsite & dedicated experts when and where immediate expertise is needed. Modern AV and Broadcast environments can be complex and the skills and experience to fully utilize these environments is not always readily available or inherent in an IT or facilities team. Our Adopt program improves user experience, drives technology adoption and enables you to attain your business metrics.

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Proactive monitoring & resolution

Technology reliability underpins organizational success, so it must be managed diligently. With Pulse, organizations benefit from a significant reduction in downtime as a result of automated and proactive monitoring and resolution. The results we provide include predictable business outcomes, optimal security, improved stability and longevity over an entire IoT landscape.

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Versatile production crew

Assembling a reliable, versatile, and experienced media production crew can take time and money. And it can also often involve risk. With Flex Sourcing, Diversified relieves your team of that burden and taps into our network of live event and media production freelancers to make sure your project is staffed with the right videographers, audio engineers, producers, directors, camera operators and specialized crew.

TRUSTED BY

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OUR INSIGHTS

News & Media

Diversified Announces Flex Sourcing for Media Production and Live Event Management

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Awards

Diversified Recognized on CRN’s MSP500 List for Fifth Year

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Insights

Future Proofing the Workplace with AI

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Your New
Experience Awaits