Here's how we make an impact:
Expertise
Providing the expertise and right services blend to support your operations—from technology performance and seamless operations to governance and specialized assistance.
Monitoring & Compliance
Helping you adopt and integrate cutting-edge technology with world-class governance, minimizing risk through continuous monitoring and regulatory compliance.
Global Support
Ensuring global support is available anytime, anywhere, whether in-person or remote, following ITSM and ITIL best practices ensuring consistent and reliable service.
Business Outcomes
Deeply understanding your business to drive meaningful outcomes daily.
Our Service Offerings
Support & maintenance
Keep your systems running smoothly with prompt troubleshooting and issue resolution along with proactive maintenance to prevent problems before they arise. Assurance Service takes the stress out of managing your audio visual and media technology, offering comprehensive support—whether remote or on-site—so you can stay focused on what matters most.
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Warranty management
Managing warranty issues doesn’t have to be complicated. With Concierge Service if something goes wrong, simply contact our service desk and we’ll take it from there. Whether it’s a repair or replacement, we handle all coordination with the manufacturer to ensure everything is managed smoothly, so your team can tackle higher priorities.
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Proactive monitoring & resolution
Technology reliability underpins organizational success, so it must be managed diligently. With Pulse, organizations see a significant reduction in downtime as a result of automated and proactive monitoring and resolution. The results we provide include predictable business outcomes, optimal security, improved stability and longevity over an entire IoT landscape.
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Dedicated experts & reliable support
Adopt services offer you onsite, dedicated experts when and where immediate expertise is needed. Modern AV and broadcast environments can be complex, and the skills and experience to fully utilize these environments is not always readily available or inherent in an IT or facilities team. Our Adopt program improves user experience, drives technology adoption and enables you to attain your business metrics.
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Versatile production crew
Assembling a reliable, versatile, and experienced media production crew can take time and money—not to mention the inherent risks. With Flex Sourcing, Diversified relieves your team of that burden and taps into our network of live event and media production freelancers to make sure your project is staffed with the right videographers, audio engineers, producers, directors, camera operators and specialized crew.
Learn MoreStructured for Scale
Your managed services need to be delivered with the whole picture in mind, or you risk throwing money down the drain. To truly get the support you need, your provider should be able to scale based on your requirements, prove cost efficiency, ensure compliance, and minimize risks. What sets us apart is our ability to provide comprehensive, end-to-end support so you’re not left to pick up any of the pieces.
24/7 Service Desk
Offers proactive, around-the-clock issue monitoring and rapid solutions to minimize downtime, ensuring global support with seamless communication and collaboration.
Field & Fabrication Services
Provide skilled technicians for customized installations, maintenance and repairs, along with developing specialized AV components for enhanced performance.
Platform Services
Ensure Day 2 readiness by implementing and managing technology platforms that facilitate seamless operation and provide a robust infrastructure for continuous, reliable and recurring service delivery.
Service Governance
Provides oversight and compliance to meet your objectives , prioritizing continuous improvement and risk reduction, while a dedicated success team ensures proactive engagement, clear communication, and ongoing process optimization.
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