Extended Warranty + Concierge by Diversified TM

Warranty
Management

Simplifying
WARRANTY MANAGEMENT

OVERVIEW

Warranty Management

Managing warranties for critical equipment is more complex than ever as more integrated technology runs the core of most organizations. As reliance on advanced systems grows, so do the challenges of navigating manufacturer warranties, and resolving issues efficiently. The demands can strain internal resources, leading to delays, and administrative challenges. Diversified streamlines warranty management with extended coverage and seamless manufacturer coordination - minimizing disruptions, reducing administrative burdens, and keeping your systems running smoothly.

 

OUR OFFERINGS

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Extended Warranty

Extend your coverage and streamline your warranty management with Diversified.

Benefits include:

  • Enhanced Support: Provides continued coverage beyond the standard warranty, allowing clients to resolve equipment issues directly with the manufacturer.
  • Flexible Service Options: Enables clients to purchase additional services like shipping SLAs, remote support, and onsite assistance through the manufacturer.

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Extended Warranty & Concierge

Simplify warranty management by letting us manage all manufacturer coordination—from issue assessment and ticket assignment to resolving problems or arranging part replacements—while providing timely status updates and detailed reporting.

Benefits include:

  • Dedicated Support: Provides a dedicated service desk for logging warranty-related issues, enhancing responsiveness and support.
  • Efficient Communication: Diversified’s service desk team manages all communications with the manufacturer, ensuring effective reporting and resolution of issues.
  • Reduced Administrative Burden: Alleviates the challenges of asset management, allowing clients to focus on their core operations.
  • Improved Client Experience: Enhances overall client satisfaction by addressing issues promptly and efficiently, leading to quicker resolutions.

OUR WORK

Air Products

Industrial gas leader uses new seamless tech to build stronger global bonds

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Wells Fargo Center

ACCELERATING LIVE EVENT EXCITEMENT THROUGH CONCERT QUALITY STADIUM SOUND SYSTEM

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Vornado-Marriott

Providing an Unsurpassed Visual Impact with Larger-Than-Life Digital Content in Times Square

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TRUSTED BY

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OUR INSIGHTS

Insights

How Remote Monitoring Services & Management Drive Superior AV Performance

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Insights

9 Benefits of AV Support & Managed Services to Amplify the Workplace Experience

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Future Proofing the Workplace with AI

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Your New
Experience Awaits