As a Service Specialty Areas
- Audio visual
- Unified communications & collaboration
- Meeting rooms
- Digital display
- Content management
- Media players
- Digital signage player software
- Electronic security systems
- Cyber Security
Prioritize convenience without compromising service. Our dedicated service desk and remote level 2/3 professionals ensure rapid diagnosis and resolution of technical issues without the
need for on-site visits. This means faster problem-solving and quicker restoration of your system to its peak performance.
Get the service you need, when and where you need it. Our level 2/3 field technicians and support engineers provide you with personalized, face-to-face assistance to address all your technology needs, ensuring your technology performs at its best while delivering an exceptional experience that maximizes your system’s performance.
Identify potential issues before they escalate into problems and impact your operations. Our experienced technology specialists inspect, calibrate, and optimize your critical equipment and
systems, guaranteeing peak performance to minimize costly downtime and unexpected disruptions. We partner with you to understand your specific requirements and design a bespoke
maintenance plan to meet your objectives.
Assurance Enables You to:
- Improve system reliability and detect potential issues to minimize future downtime
- Access 24/7 help desk support for any product failure with an initial response of less than 15 minutes
- Seamlessly connect across all channels for support, including email, phone and web channels rooms
- Alleviate additional burden on your IT resources for technical support and troubleshooting
- Integrate with IT service management (ITSM) platforms for service delivery and governance through the automated report and increase visibility into IT service delivery quality