Inititative
Contact our Global Service Center to initiate a service request or follow up on an existing ticket. Please have your Diversified Job Number ready, if applicable.
CustomerService@diversifiedus.com
1.866.447.1004
Option 1: Technical Support & Service Requests
Option 2: Parts Orders/Status
Clients with Service Agreements receive priority for service scheduling and support. If you wish to extend your warranty or upgrade your Service Agreement, please contact your Diversified Account executive or email CSA@diversifiedus.com.
Management Escalation
If you have feedback to help us improve our operations or if you just want to tell us how great we are doing, please contact the following people
Service Center
Joey Bachrodt
Manager
470.246.4619
jbachrodt@diversifiedus.com
Agreement Renewal
Doug Williamson
Director
470.246.4625
dwilliamson@diversifiedus.com
All
Joe Lucido
Senior Director
470.246.4627
jlucido@diversifiedus.com
Feedback
To provide feedback about the technical quality of a completed service call, please contact one of our Regional Service Directors.
West
Ron Olds
Director Regional Services
650.207.1153
rolds@diversifiedus.com
Northeast
Eric Halpin
Director Regional Services
908.578.6923
ehalpin@diversifiedus.com
Southeast
Dennis Thitilerdwong
Director Regional Services
678.978.0613
dthitilerdwong@diversifiedus.com
