Custom Integration of Network Operations Center Improves Efficiency

Intelsat is a global leader in providing integrated satellite communications and operates the world’s first globalized network; delivering high-quality video and broadband services anywhere in the world. Until recently, Intelsat ran four discrete operations centers that were separated based on function: a radio frequency operations center, a managed services operations center, an occasional-use service center and a teleport operations center.

As Intelsat continued expanding, the company decided to combine their four operations centers into one comprehensive Network Operations Center (NOC) and significantly upgrade the capabilities of the video wall to more effectively support their operational requirements.

Intelsat worked with Diversified on previous projects and engaged the company again for custom integration of network operations center systems to improve operational efficiency. Intelsat’s requirements were video intense and matrixed across multiple functional groups so Diversified leveraged unique coding and programming skill sets to encode/decode content while delivering scalability and ease-of-use. The team also facilitated working with the vendor to develop custom code for the solution. Intelsat now has the scalability to share content in multiple formats across the video wall and across their network to other buildings.

Tyler Bonner, SVP of Mission Critical Environments at Diversified commented, “Intelsat is at the apex of what most control rooms want to do. A trend we’re seeing in the control room space is a desire for highly specialized skill sets to be able to leverage one another’s talents to share and collaborate. This is moving our clients toward leveraging an IP network.” Intelsat is pleased with the solution and utilizes Diversified Global Services for ongoing, 24/7/365 support for their mission critical environment.