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6 Steps to Successful Digital Signage Deployment
How a few simple rules will keep your digital signage deployment running smoothly.
Hardware, software, tools and techniques are evolving rapidly. With so much to keep track of, it’s easy to lose your way. Here are six steps for a successful digital signage deployment:
- Defining Objectives
It’s vital from the very start to get a clear understanding of your goals for any digital signage project. What are you looking for? Who are you targeting? What message and experience do you want people to come away with? What are the intended outcomes?
Too often, the discussion does not go deep enough and, more importantly, the goals and desired end result are not adequately documented. Without goals and objectives, how do you define success? You can’t succeed without an end-goal in mind. Defining your objectives is time well spent on the front end of a project.
- Content Strategy
Avoid the pitfall of not having a clear overall digital signage content strategy. What will define success for this installation? Who will need to be involved in this discussion and planning process?
Strategy is best worked through with the most data you can get your hands on. Look at data from previous campaigns. What messages connected? What calls-to-action were responded to? If data is unavailable, take into consideration what content you have, who does it need to go to, and with what frequency. Content strategy should be built through in-depth conversations and discovery sessions.
- Design
Design should be decided around the content strategy put in place. Design is a matter of beginning with the end user in mind. Focus on what you’re emphasizing don’t emphasize hardware over the software, content and overall user experience. It doesn’t matter how many signs get installed if they’re not reaching the intended audience. Design matters because it needs to take into account not just aesthetics but considerations of form as it relates to function.
Don’t design just to be seen. The aesthetics should be in sync with the experience you’re trying to leave with your audience. Digital signage can now be experienced in many different ways, and interactive content is the most immersive of them all. Considering the end user means thinking about how they might experience the content in signage environments. This could include touch screens as well as more elaborate interaction through social media as visitors participate in the design scape.
- Governance Planning
Identifying who will be responsible for which aspects of each part of your digital signage deployment helps to run the project smoothly post installation. Who will update content? Who will take care of the hardware? Who needs to approve content? These are questions to think about before your digital signage is deployed.
Decide on global policies and protocols for how the system will be used, what content is allowed, what’s restricted and who can change it. The key is to create a hierarchy of content management and ownership of the digital signs. Creating policies around governance and workflow ahead of time will curtail confusion later.
- Workflow Development
Governance planning and workflow development often go hand in hand. Here’s where you decide who will be responsible for creating the content. Is there an approval process required? Who will be responsible for posting and managing the content inside of the CMS (content management system)?
Ultimately, you want to make the system as easy to use as possible. A user should be able to post their content and have it go everywhere it needs to with minimal clicks. Your workflow development aims to take your message and post it in as few steps as possible.
- Support
When developing a support structure, like any other platform or software, your end users are going to have questions. Who will be responsible for supporting your platform, and what is the escalation process? When something’s not working, who do you call?
Whether you integrate signage support into your technology helpdesk or not, it’s imperative to define a support structure so that users don’t find themselves stranded. Advanced monitoring can help you pinpoint problems and fix them before they escalate. Staying on top of potential mistakes before they happen will save you both time and money in the long run. Deploying a well-structured signage solution takes more work than people often realize.
