USNS Mercy

USNS Mercy

Advanced AV Systems Enhance Ship-to-Shore Communications

The Mercy hospital ship is a vital resource for the United States Navy with 12 operating rooms and a total patient capacity of 1,000 beds. Her primary mission is to provide rapid mobile acute medical and surgical services to support Marine Corps, Army and Air Force units. Her secondary mission is to provide mobile surgical hospital service for the U.S. government in disaster or humanitarian relief. To support these missions, advanced AV systems were needed for the ship’s closed-circuit TV, secure and non-secure video conferencing capabilities across four mess halls, which serve as central points for ship-to-shore communication, and in the Admiral’s conference room.

The four mess halls; Main, Junior Officers, Senior Officers and Chief, each received multiple large format displays to relay video content and AV rack systems to house the control equipment. The Main and Junior Officers’ systems utilize a Crestron control processor and Extron switchers for all video and switching, ClearOne for audio switching and mixing, and wireless microphone components. Tannoy ceiling loudspeakers installed in the space provide reinforced audio and are powered by TOA amplifiers. The system rack includes a custom-programmed touch panel that provides advanced routing control. Three additional wall-mounted keypads placed around the rooms support basic AV functions. When video conferencing is necessary, a codec is brought in by the ship’s IT personnel and connects to the rack system.

The Senior Officers’ mess area is equipped with an interactive display for on-screen annotation and programmed for two AV zones with secure and non-secure video conferencing capability. The Chief’s mess area has a single display and wireless touch panel so presenters can sit anywhere in the room and control basic AV functions.

The Admiral’s conference room is the smallest of the shipboard venues but the most advanced and secure in capabilities. To assist the ship’s IT department in monitoring all AV systems and displays throughout the 894-foot ship, Diversified integrated Crestron’s e-control system.

Due to the high demand for this vessel, Diversified engineered and installed the advanced AV systems quickly within a tight timeline. Working with the on-site IT team, they expedited the project running cables through bulkheads, welding mounts to the ship’s support structure and reinforcing ceiling speaker tiles to prevent movement while the ship is out to sea. The USNS Mercy now has the advanced AV system capabilities needed to more effectively meet and relay ship-to-shore communications in support of each mission.

American Academy of Pediatrics

American Academy of Pediatrics

Consistent Collaboration & Presentation Systems
Support Mission to Serve Doctors and Children

The American Academy of Pediatrics (AAP) is an organization of 67,000 primary care pediatricians, pediatric medical sub-specialists and pediatric surgical specialists dedicated to the health, safety and well-being of children. During construction of their new headquarters, the AAP met with Diversified to discuss their collaboration and presentation systems requirements in order to facilitate numerous medical education events as well as the committee and council meetings they host each year. Along with their requirements, the AAP emphasized that every dollar saved on operating costs furthers their mission of serving doctors and children.

Diversified partnered with AAP’s Director of IT and Technology to deliver comprehensive technology solutions with cost-effective system designs. The CEO Conference Room is outfitted with a Cisco WebEx room kit codec, and simplified controls for easy plug-and-play wired or wireless connectivity. The 3-way divisible room includes a Cisco WebEx room kit codec, and WebEx capability. Bosch Dicentis wireless conference systems with push-to-talk microphones are transported between the meeting rooms and connect into each audio video system. These devices, which provide high-quality sound reinforcement for board meetings and seminars, are easy for users to operate and quick for technology managers to set-up.

In the lobby atrium a high-definition 4×2 video wall welcomes associates and visitors. The video wall is comprised of Planar clarity matrix displays running content from a 22Miles digital signage platform. This same platform extends to digital signs throughout the building including the wayfinding kiosk which directs visitors to the appropriate room for each seminar and program.

From the collaboration and presentation systems in conference rooms to multiple divisible training rooms, sleek video wall and helpful wayfinding kiosk, the AAP appreciates the right-sized technology solutions Diversified provided to further their mission of serving doctors and their young patients.

St. Peter’s Hospital

St. Peter’s Hospital

Surgical Suite Integration Maximizes Existing Assets & Drives Workflow Efficiencies

In recent years St. Peter’s Hospital made dramatic improvements across their entire hospital including upgrades to their surgical suites. Many of these suites support minimally invasive surgical capabilities using robotic, computer-assisted and image guided surgery technologies. The hospital’s objectives for the surgical suite upgrades were four-fold and included:

  • Maximizing the life of their existing assets (C-Arms, Endoscopic Systems, etc.)
  • Improving procedure workflow efficiency
  • Ensuring forward compatibility with new, emerging technology (4K Endoscopic Video)
  • Phasing the upgrades over time to minimize impact to their patient care schedule

Diversified consulted with St. Peter’s Hospital and demonstrated the CORIS® IPS2™, the company’s exclusive IP-based, operating room Video over IP (Internet Protocol) integration solution. The CORIS® IPS2™ is a FDA Class 1 Listed Medical Device that takes traditional methods of clinical integration to a new level of excellence allowing for integration of vendor-neutral and vintage-agnostic technologies within the surgical space. St. Peter’s Hospital determined the product met all their objectives and collaborated with Diversified to integrate CORIS® IPS2™ initially across 8 surgical suites then an additional 14 suites including cardio vascular and hybrid procedure suites. Integration will expand to include collaboration, coordination and communications tools creating a virtualized ecosystem. To minimize the impact on patient care, Diversified integrated the surgical suites over the weekend and worked through the night to ensure the systems were fully tested for use on Monday morning. A Diversified technical resource delivered the in-service training and observed the St. Peter’s Hospital team throughout their first day using the CORIS® IPS2™. The intuitive user interface enabled St. Peter’s Hospital OR team to quickly understand and utilize the system with minimal training and support.

Connecticut Institute for Primary Care

Connecticut Institute for Primary Care Innovation

Training Tomorrow’s Medical Students, Residents and Nurses Through AV Collaboration Solutions

The Connecticut Institute for Primary Care Innovation (CIPCI), a collaboration between Saint Francis Hospital and Medical Center and the University of Connecticut School of Medicine, is a regional resource for education, research and primary care leadership. During its renovation, the former 11,000-square-foot library was transformed into a model of technology-enabled training for medical students, residents and nurses. The AV design encompassed multipurpose spaces in addition to offices, casual spaces and a lobby.

The space consists of a SIM studio, control room and collaborative theater, all connected through building-wide, linked AV systems. The goal of the project was to integrate AV and simulation technology to meet CIPCI’s training needs, while being user-friendly and flexible. To create a premiere training and leadership facility, the design needed to incorporate functionality of a doctor’s office, with the technical capability of a collaborative workspace.

The highlight of the CIPCI—the SIM Studio—consists of three, permanent and fully functional, “headwalls,” that emulate a doctor’s office, a hospital patient room and an ICU room. Each room is equipped with sophisticated simulation technology, including electronic medical records and mannequins, as well as several computers and operator displays. A key to the success of the facility is the StudioCode evaluation software, which allows instructors and students to annotate simulations in real time, and is integrated into the AV design for portability. The control room, with its large viewing window into the SIM studio, is primarily intended for the technical operation of simulations, but may also be used to operate events in the collaborative theater. The theater is a multi-purpose space complete with projection capabilities and several panel displays, which may be used for presentations or as an immediate video conferencing space.

The AV design-build, especially in the SIM studio, was made possible through close working relationships between hospital administration, vendors, subject-matter experts and the Diversified team.


American Society for Radiation Oncology

American Society for Radiation Oncology (ASTRO)

Open, Flowing Spaces that Foster Collaboration and Encourage a Culture of Forward-Thinking

The American Society for Radiation Oncology (ASTRO) is the largest and most influential society of radiation oncologists in the world with more than 10,000 health professional members. The goal of the their new 22,594-square-foot headquarters was to create spaces that flow with one another to foster collaboration and new ideas. Diversified was tasked with applying modern technology to the space that would aid in building the culture they were seeking. Additionally, the ceiling systems were designed with modern light fixtures that, although beautiful, made the installation of our solutions a challenge.

The scope of the project included design-build of AV and electronic security solutions (ESS) for a divisible meeting room, five conference rooms, the lunch room, eight meeting rooms, two huddle areas, and the reception area. In the divisible room, Diversified installed ceiling-mounted projectors and projection screens, a 90” LED HDTV and centralized video switching system to facilitate video distribution. All control interfaces have the capability of sending any video source and audio to the lunch room for overflow. The ESS for the building includes access control with card readers, door contacts and request to exit motion sensors as well as electric strikes and electromagnetic locks. Diversified programmed and commissioned the system, testing for full functionality before turning it over to the client.

In the past, ASTRO held board meetings outside of their office space. After visiting the new space, they decided to move their board meetings into the office to take advantage of the new collaborative areas. With such a rave review, it’s no wonder that this project was awarded the 2016 Best Interior Design Project by CREW DC.


University of Wisconsin – School of Nursing

University of Wisconsin
School of Nursing

Transforming Higher Education
Through Collaborative Technology

Collaborative technology is transforming higher education, but perhaps nowhere is that change more evident or exciting than at the University of Wisconsin’s Madison School of Nursing. “It’s wonderful and a little bit scary,” says Jerzy “George” Jura, director of academic technology.

For the Doctor of Nursing Practice and Nursing Ph.D. programs, Diversified’s design team created two-tiered seminar rooms, each of which hold up to 60 students. Each room is equipped with video conferencing systems and collaborative technology so instructors can bring in guest lecturers or combine their classes with those at other locations. Each tier of the rooms holds two rows of tables, built to enable students in the front-most row to turn around and work in groups with those at the tables behind them. When they do so, they can share a laptop to create a full-class presentation or take notes on an 18”x 23” marker-board—a low-tech but useful device that can be shown on one or both side-by-side projection screens.

Additionally, the tables include push-to-talk microphones at each seat. “You can speak in a normal tone of voice, yet everyone can hear you clearly,” says Diversified account executive, Dave Ruddy. Furthermore, the rooms include digital recording systems so students can review what was covered via the University’s video-on-demand server. To facilitate those recordings and classroom-to-classroom video conferences, each microphone button triggers one of three, wall-mounted Vaddio cameras to zoom in on the person speaking. If a student mic is not active, the camera system defaults to a shot of the instructor. “It’s always our goal to make the rooms easy to operate, and I think we did that here,” Ruddy adds.

“Ironically,” Jura says, “I’ll have someone come in and ask, ‘Is it difficult to teach with all that technology?’ ‘No,’ I’ll answer. ‘It can be challenging to come up with good activities. But using the technology, pushing the right buttons, has never been an issue.’”


Boston Children’s Hospital

Boston Children’s Hospital

Building Unique, Empowering Experiences for Physically Challenged Children and their Families

Boston Children’s Hospital (BCH) wanted to create a compelling visual experience as part of its lobby renovation. The hospital requested a large video wall with interactive capabilities, with the goal of creating a unique experience to empower emotionally and physically challenged children while building memories for families and guests.

Working with the University of Connecticut’s (UConn) Digital Media Center, which created the interactive content, Diversified’s Digital Media Group (DMG) served as the project’s IT and mechanical integrator. DMG applied its expertise in implementing digital environments to UConn’s vision and system components for experiential design and offered guidance on AV technology and other services not typically within the University’s capabilities.

After reviewing DMG’s preliminary designs, LED was selected over LCD as the optimal technology choice as it would allow for a more cohesive visual presentation. DMG then built a proof-of-concept system at UConn, setting up a large-format high brightness video projector to replicate the size of the hospital display. Over the span of several months, DMG’s team worked closely with UConn’s Digital Media Center to determine optimal position for cameras and sensors to achieve the best interactive experience. In addition, DMG provided a small-scale LED display for character modeling.

For the final 17 by 15-foot display, DMG selected Barco C-5 LED tile for its robustness, built-in redundancy, and fan-less design, which was appropriate for the hospital environment. The impressive screen featured a 30-meter curve and 5.5mm pitch for an immersive and visually stimulating image. No one is left out of the experience—in addition to utilizing motion sensing technology, the interactive system was also designed to allow children with physical limitations to interact via a tablet application.

Children, families and guests visiting BCH can now enjoy a uniquely creative and visually compelling interactive experience. In addition, BCH has the capability to use the video wall for messaging, presentations and video simulcasts.

Modesto Junior College

Modesto Junior College

Offering Students New Methods of Learning Through Simulation and Video Recording

At Glacier Hall, the new Allied Health building for Modesto Junior College, the Medical Simulation Center is at the core of nursing education, offering students the chance to try new techniques on simulators rather than live patients. The Center includes four simulated hospital rooms, an observation room and a debriefing room.

In addition to patient simulators, the patient rooms each include three pan-tilt-zoom (PTZ) cameras and a ceiling-mounted microphone to record the exercises; a microphone and speaker so that the instructor, acting as the patient, can speak to the nurse; an LED monitor to display vital signs; and an intercom system that allows instructors and students to interact.

“It’s important to understand that, as interesting as the simulation exercises may be, it’s the debriefing where the real learning takes place,” explains Scotty Gonser, instructional support specialist for the district’s Allied Health department. Because the debriefings are so critical, they are recorded on video, along with the corresponding exercises. Students can review the instructor’s advice and their own reactions later, reinforcing learning.

Similarly, support staff records the lectures students attend, whether in person or via video. “The cohorts receive almost all classroom instruction via teleconferencing,” Gonser explains. “It saves them 113 miles of round-trip travel, making it possible for many to attend who otherwise couldn’t. And of course, all students have the benefit of reviewing recorded material.”

Gonser says the support he received from Diversified was a major factor in the success of the project. “The day before we had our grand opening, I had an issue with a microphone. I called the project manager and he had a technician waiting for me outside the building at 5 a.m.”

Based on these experiences, when the district opened a new Science Community Center at Modesto Junior College, which includes labs, lecture halls and a science museum, they trusted Diversified to deliver once again.