Port Macquarie Hastings Council

Port Macquarie Hastings Council

State-Of-The-Art Presentation And Recording Facilities For Local Council Chambers

Diversified was commissioned by Port Macquarie Hastings Council to provide state-of-the-art audio visual technology, presentation and recording facilities for their Council Chambers in New South Wales. Councils are required to record Chamber proceedings for information accuracy and record-keeping, meaning the solution design had to be intuitive and reliable and leverage the latest that technology had to offer.

To cater to larger numbers of patrons in attendance, the Council Chambers combine with other spaces—a multi-purpose layout that presented challenges of impeded views of the councilors. Diversified helped the Council overcome this challenge by providing a multi-view of the presentation and a single camera shot capturing all councilors seated at the benches situated in a horseshoe arrangement. Additional displays ensure that all parties can see the content being displayed regardless of their position in the room. A wireless microphone system featuring automatic or manual cuing provides confidence that when a councilor speaks, they can be heard loud and clear by everyone without feedback or artifacts. All of this is controlled via a simple user interface which is able to be operated with minimal to no instruction.

Diversified worked with the Council to not only provide an audio visual technology solution that met their needs, but engaged with them throughout the process in a consultative capacity to confirm those requirements and refine them for the best possible outcome. In delivery of the project, Diversified was able to accommodate a request for an urgent Council meeting, seeing the system fully functional two weeks before commissioning was due for completion.

The result delivered was a networked solution that enables future expansion for additional displays and content sources to ensure the system can grow with the Council’s needs over time.

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Metro Water Services

Metro Water Services

Technology Meets Historic Preservation in Utility Operations Center Modernization

Modernization of Metro Water Services’ treatment plant was needed to facilitate monitoring of drinking water, drainage and improve operational efficiency. The 1929 facility was converted from a manual operation to one with a fully automated instrumentation and control system. In a location listed on the National Registry of Historical Places, Diversified was challenged with marrying a modern control room
with historic brick architecture.

Starting with an empty brick shell, Diversified provided design-build services for the utility operations center modernization including operator stations, lighting and acoustics for the control room and war room. The build-out was strictly superficial; nothing could be connected to the historic structure. Five sit/stand operator stations, each with a clear view of the 4×3 video wall, were created in the multi-tiered, c-shaped control room. The custom video wall has sound-dampening components and is flanked by monitors on winged walls for maximum visibility. Barco CMS software moves mission critical data around the Metro Water network for real-time, operator-specific information, alerts and SCADA applications.

A kitchenette was installed adjacent to the video wall for convenience. The war room is used for crisis operations as well as daily meetings, accessing content via re-purposed LCDs. The goal of improving operator efficiency and effectiveness has been met. Operators are sharing a common operational picture and can dispatch and push content out to the field through the scalable solution. With clear visibility through tilted glass walls, tours of the facility are regularly conducted for the Mayor, City Council and schools from the mezzanine.

The project won the Metropolitan Historical Commission’s 2017 Preservation Award as well as the ACEC Engineering Excellence Award in the Building/Technology Systems category.




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Orlando VA Medical Center

Orlando VA Medical Center

Deliver First-Class Collaborative Meeting Rooms for VA Facility and Patients

The new Lake Nona Orlando VA Medical Center (OVAMC) features a large multispecialty outpatient clinic, 134-bed hospital, 120-bed community living center, a 60- bed domiciliary, and a chapel. To support the needs of the veterans, staff and faculty, Diversified was tasked to develop a consolidated media system including automated AV, media control, presentation systems, intelligent learning boards, digital video walls and building automation system that would conserve energy while maximizing the use of innovative and interactive technologies.

The new OVAMC needed to accommodate both presenter and patient needs in its special-purpose conference and training spaces, requiring that they meet applicable laws and regulations but also flexibility, portability and multi-purpose spaces and technologies. Once facility access was gained and the VA accepted each room as complete, installation needed to progress quickly; however a 12-month delay in access required an alternate plan. Diversified acquired local warehouse space so AV systems could be built and fully tested off-site, ready to install upon access, keeping the project on-schedule. Working closely with the GC and VA, Diversified executed the accelerated plan and met all contractual obligations in a timely manner.

Determined to enable communication and collaboration throughout the facility and across the campus, all conference and training rooms were equipped with Cisco Telepresence Codecs for HD video collaboration featuring multiple source connectivity and full transcoding Cisco MultiSite capability, large SMART LCD displays and a touch panel for intuitive room control. For optimized flexibility, the Auditorium is comprised of 7 individual spaces with a 4×4 video wall at its center. The chapel offers a projection system, wireless mics and wireless touch-panel control. Pendant speakers provide an effective, attractive audio solution in the space. The community living center has 8 open spaces with AV features for the veterans’ enjoyment.

The new technologically-enabled spaces are used constantly, with the support of and training from Diversified’s staff, resulting in an overwhelmingly positive success.




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National Milk Producers Federation

National Milk Producers Federation

Modern, Scalable Technology for Divisible Conference Room

The National Milk Producers Federation (NMPF) decided to move office spaces to 2017 Wilson Boulevard in Arlington, Virginia. Diversified partnered with Cresa Project Management to provide the technology needs for the office move, which included multiple conference rooms, a divisible multi-purpose space, reception area, pantry and executive offices.

In the divisible conference room, Diversified installed two 80” commercial-grade flat panel displays as well as switching and distribution systems that will manage and route all video signaling from source to display. Diversified also installed hanging ceiling microphones and loudspeakers to support conferencing and program audio. All systems within the office space are controlled with wireless touch screen controllers. The divisible space is also equipped with a new partition sensor to automatically identify the divisible status of the rooms and programmatically allow/restrict access
to system functions accordingly.

Additionally, Diversified provided a web-based video teleconferencing (VTC) system in the medium-sized conference room using a soft codec appliance and a USB web camera mounted above the display to connect to a laptop using a video hub. This system will be flexible and scalable as it natively supports Microsoft Lync, Skype for Business and all major SIP platforms.

As a complete renovation to an existing office space, Diversified designed and delivered modern technology that will support NMPF for years to come whether they remain the same size or continue to grow and scale technology needs.




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Logistics Management Institute

Logistics Management Institute

Collaborative Spaces Work with Modern, Open Architecture

The Logistics Management Institute (LMI) decided to relocate its headquarters to a 165,000-square-foot, LEED-certified, state-of-the-art, metro-accessible space. LMI occupies the first seven floors of the Class A building and each floor is approximately 25,000-square-feet. The new office will enable LMI’s staff to be more collaborative and innovative, offering better technology, better conferencing space in an open, light-filled design.

Prior to program development, handled by Gensler Architects and CMS Consultants, Diversified was engaged in the LMI headquarters relocation to 7940 Jones Branch Drive in Tysons Corner, Virginia. Working through the general contractor, HITT Contracting, Diversified was short listed based on four main criteria—knowledge of the client’s business, availability of resources, technical aptitude and the ability to be responsible for audio visual applications as well as teledata installation for the project deliverable and scope.

After award, the project was on the fast track, delivered by floor in coordination with HITT Contracting around rooms and MDF closets. Meeting the demands of occupancy for LMI was crucial to the success of the project. There were 38 spaces that fell into Diversified’s scope including the reception area, executive conference rooms, large multi-purpose rooms and collaborative meeting rooms. One of LMI’s needs that Diversified was working to provide prior to award of the project was content distribution. Specifically, digital signage and streaming media.

Diversified specializes in digital signage and designed a platform with the potential to acquire content from a live or archived meeting and distribute it within or outside of the LMI network, based upon LDAP or rights management. The digital signage platform also includes the ability to incorporate streams within the window of the template display and can be administered by select groups depending on roles specified within the application interface.

Diversified continues work with LMI in multiple capacities.




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Georgia System Operations Corporation

Georgia System Operations Corporation

Expansive Video Wall for Mission Critical
Visualization of Electricity Operations

Georgia System Operations Corporation (GSOC) strives to make connections that ensure fulfillment of reliable, economical electricity for its members, from generation to transmission and distribution. Toward this objective, GSOC upgraded its transmission control center to modernize operations and provide greater situational awareness to its operators. The centerpiece is an expansive video wall for mission critical visualization solution displaying crystal clear data and graphics while empowering efficient visual collaboration.

Like most transmission and distribution companies, GSOC has historically relied on a static map board to monitor electricity operations. With a growing need to combine and visualize many of today’s dynamic software applications, GSOC engaged Diversified to develop a turnkey video wall solution and create a fully integrated platform comprising an 8 x 4 matrix of Barco 70” display walls, an ECU-100 controller and control room management software (CMS).

Using Barco’s CMS software, operators and managers can control content on the main video wall and adjacent panels. They can share EMS workstation content and application windows on any screen, easily moving information from one desktop to another using CMS’s Sidebar GUI. Managers can also select information presented on any workstation or display wall in the Main Control Center and exhibit content live in other rooms.

Sidebar users can view any source in real time for 24/7 situational awareness. They can create, store and display “perspectives” (groups of sources) with other Sidebar users or send these perspectives to any PC or the ECU-100 controller, equipped with a Display Agent. The Sidebar “Squid Mode” gives any operator seamless control of the ECU-100 controller’s mouse and keyboard by moving the mouse from the monitor to the display wall.

With the ability to create a common operational picture of multiple sources, operators enjoy greater access to information to make faster, better decisions and fulfill its promise to its members.




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Association of the United States Army

The Association of the United States Army (AUSA)

Flexible Meeting Space Technology Installation Gives “Wow Factor” Needed to Raise Funds for Troops

The Association of the United States Army (AUSA) Conference and Event Center is home to an inviting meeting facility with advanced technologies and amenities that will satisfy and exceed any event requirement. The flexible, state-of-the-art meeting space easily accommodates from five to 200 attendees in one adjoined space.

Before this project began, Diversified met with two retired Four Star Generals to discuss the technology needs and goals for AUSA’s new Conference and Event Center—to increase revenue, promote the U.S. Army and the 3 million members that have perished in the past 250 years, create a WOW factor that would bring visitors back, and provide a system for others to join remotely, efficiently and with high quality sound and video.

The technology design included integrated AV, security and networking across multiple areas—the reception, pre-function and main areas—with emphasis on digital signage and video conferencing capabilities. In reception, a landscape display features the schedule for the day and a portrait display is a touchscreen directory of the floors above. In the pre-function and main areas, Diversified built two interactive media walls—one 4’ x 16’ and the other 8’ x 16’. Each of these was custom designed in a wood enclosure with its own sustaining HVAC system. Additionally, Diversified deployed the entire IT system including servers, wireless access points (WAP), network connections and a centralized distribution system that allows all digital signage and content to be displayed, streamed, recorded or collaborated on in real time. Lastly, Diversified engineered and deployed a system for video surveillance and controlled access to secure the facility. The system includes cameras that can zoom far enough for facial and car tag analytics in real time. This information is captured and the system learns based upon the analytics it records.

AUSA now owns a beautiful space to host events and generate revenue for the organization. All components were designed to work together cohesively and support workflow, giving the generals exactly what they needed to reach their goals.



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United Nations Headquarters

United Nations

Mission Critical Communication Technology Upgrades for World-Renowned HQ Renovation

From the very start, Skanska’s New York team saw the opportunity to renovate the United Nations’ (UN) Headquarters in Manhattan as a “must-win” project. Diversified saw this as an opportunity to complete a series of mission critical communication technology upgrades requiring a multi-disciplinary core of capabilities addressing the world values inherent in the UN mission. Diversified also saw the opportunity to expand its relationship with Skanska after recently completing the MetLife Stadium audio visual project.

Diversified was chartered to lead the integration and coordination of four separate scopes of work for mission critical communication technology upgrades. The solutions provider was the lead contractor for the broadcast infrastructure rebuild while also playing the role of integration partner to Sony for Media Asset Management and Taiden/Mediavision for conference microphone and simultaneous translation system integration and design. In addition, Diversified was the overarching coordination entity for the audio visual integration, completed by another local integrator.

Diversified coordinated with multiple trades, clients and consultants while simultaneously supervising nearly 100 Local 3 low voltage electricians. “It took hundreds of hours over several months before we really understood the project and the client’s concerns so we could devise the best approach,” stated Dave Schwarz, lead design engineer for the project. “The hours dedicated to design, project management and careful transition planning paid off with the timely completion of this exciting project,” adds Fabio Pansolini, Senior Vice President at Diversified.




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Washington Department of Transportation

Washington Department of Transportation

TMC Technology Integration Helps to Make Roadways Safe and Traffic Management More Efficient

The Washington Department of Transportation, Traffic Management Center’s (TMC) mission is to make roads more safe and efficient through management of roadside cameras, ramp meters, variable message signs, speed and lane control signs, and radios. When the traffic management center outgrew its building – as well as the size of its roadway monitoring system – the staff realized it was time not just for a physical upgrade, but a TMC technology integration and upgrade, too. The project called for management and display of 750 live video feeds from across the WSDOT system. The live feeds are used throughout the facility in the Operations Center, Media Viewing Room, Situation Room and in management offices.

This was a multi-phase project taking place over 9 months that required the Diversified project management and integration teams to work seamlessly with WSDOT and the general contractor. Utilizing a client-centric project management and communication process, Diversified anticipated and resolved structural and aesthetic issues to deliver the project on time and to the client’s expectations.

During phase 1 of the project, Diversified discovered the sheet metal in the Operation Center’s false wall built to hold the 90 Peerless SmartMount® video wall brackets and NEC P463 displays, didn’t go up as high as needed for seismic requirements. The team worked with the client and general contractor to resolve the issue.

For phase 2 of the Operations Center, Diversified integrated the 3×4 NEC P463 video wall while the TMC was fully operational and collaborated with WSDOT to ensure the least possible disruption to the traffic engineers. Lastly, Diversified partnered on configuration and training of the Barco CMS collaboration software and TransForm N streaming video input node that make up the networked visualization solution which drives the video wall content.

The Washington Department of Transportation is very pleased with the new, high-tech environment which has been working seamlessly 24/7/365 since completion and enables traffic management associates to efficiently monitor real-time video of traffic conditions and control area roadways.




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City of Atlanta

City of Atlanta

HD Production and Master Control PlayOut
for Mission Critical Facility

The City of Atlanta sought to become a premier Government Access Channel and program provider with full HD production and master control playout (upgrade from analog and SD blended system).

Each phase of the project was under a strict deadline due to the City closing for the winter holidays. Upfront design, construction coordination, system implementation planning and program management were vital to the success of the project. Technology provided includes:

  • At the heart the production system contains a 32×32 Evertz Router for all HD signal source switching.
  • Ensemble processing and distribution handles the necessary production workflow requirements for distribution, audio extraction, embedding, and processing.
  • Sixteen (16) Panasonic HD PTZ Series cameras were chosen for their zoom range and ability to provide quality video in low light situations.
  • Panasonic 410 Production Switcher and Camera Controller to allow for camera selection, for their ease of set up, use and control from one central remote panel.

The City of Atlanta’s facility now boasts a state-of-the-art automated play-out and web-streaming services. The system provides the client remote access for programming insertions such as local weather, closings, and other various “time critical” public information.




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