Massachusetts Maritime Academy

Massachusetts Maritime Academy 

Emergency Operations Training Center Doubles as Academic Program and Working EOC

For more than 100 years, the Massachusetts Maritime Academy (MMA) has been preparing students for careers on land and sea. Their new Clean Harbors Emergency Operation Training Center (EOC) serves as an education center, a fully functional EOC and an event space to host events like Pan-Mass with more than 5,000 annual participants. MMA’s goal for the EOC was to create a multi-functional space capable of monitoring and managing any type of weather-related issue or natural disaster situation where multiple agencies are involved—a space that required the ability to share multiple sources of critical data to any display around the room, including a 2×4 video wall that sits front and center.  

The project consists of four spaces: the EOC, a master control room, the JIC (Joint Information Center conference room) and the ICP (Incident Command Post). There are also six huddle-type tables around the room enabling different agencies to easily interact. Due to an air conditioning unit installed over the main rack and a drain system to divert any potential water leaking into the rack, Diversified ran most of the cabling under the raised floor. The control room’s touch panel access can be controlled by as few as one or two people. Critical information can be shared with the surrounding screens and the video wall for heightened awareness and enhanced incident management. For class use, this provides information for robust discussion, exercises and real-world events. There is a single 55” interactive display mounted on a mobile motorized cart that an instructor can teach and demonstrate from as well as a lectern. A single Shure MXA-910 ceiling mic array within the EOC captures the entire rooms’ audio for either distance learning or a conference call. A Crestron NVX system was installed for its ability to have technology added to it as needed.  

With the ability to map nearly anything including hurricanes, evacuation times, traffic, drone footage, news releases and more, the EOC was designed to continually evolve with changing technology and is optimized for distance learning with the incorporation of cameras, microphones and video.

IBM X-Force Command

IBM X-Force Command Cyber Tactical Operations Center

Mobile Command Center Technology Accelerates Cybersecurity Training on the Road and Extends Accessibility

Following the success of their X-Force Command Center Training Facility, an immersive cybersecurity range preparing companies to effectively respond to cyberattacks, IBM created a new mobile facility utilizing the latest in command center technology. The project, based on a custom mobile trailer chassis, includes a command center operation area, conference room and exterior AV system. IBM needed a technology partner who understood command and control deployments and could design, install, integrate and maintain a multi-OEM product AV solution. With extensive experience in both mobile production and mission critical facilities, Diversified was the obvious choice. The design is based on the latest in HD display, collaboration and real-time, interactive telepresence technologies.

The Main Command Center technology is truly where the magic happens—outfitted with an operator console, enough displays to view real-time cyberattack updates from anywhere in the room, and an Oblong Mezzanine system for an interactive presentation experience. Interactivity between the five large displays and their operators is provided through interactive tracking devices and optical user wands installed in the front displays. Additional integrated content sources are provided via Apple TV and a Cisco Spark Room system. All cabling is in the floor for easier disconnection and movement with the furniture, further enhancing mobility.

The conference room was constructed with mobility and ease-of-use in mind. The front display is connected to the Cisco Spark Room system and integrated with room inputs, providing a built-in audio system. For video input, Diversified implemented a table interface for laptop connectivity.

The exterior AV system is comprised of a weather-proofed direct view LED screen and presents video and images from selected sources consisting of computer-generated shows and Apple TV sources. Diversified provided video processing devices to allow multiple sources to seamlessly display on the screen at any given time as well as a wireless microphone system enabling speech to be heard on this exterior system. A custom programmed control system enables control of all Main Command center technology, conference room and exterior AV system operations from one place.



Custom Integration of Network Operations Center Improves Efficiency

Intelsat is a global leader in providing integrated satellite communications and operates the world’s first globalized network; delivering high-quality video and broadband services anywhere in the world. Until recently, Intelsat ran four discrete operations centers that were separated based on function: a radio frequency operations center, a managed services operations center, an occasional-use service center and a teleport operations center.

As Intelsat continued expanding, the company decided to combine their four operations centers into one comprehensive Network Operations Center (NOC) and significantly upgrade the capabilities of the video wall to more effectively support their operational requirements.

Intelsat worked with Diversified on previous projects and engaged the company again for custom integration of network operations center systems to improve operational efficiency. Intelsat’s requirements were video intense and matrixed across multiple functional groups so Diversified leveraged unique coding and programming skill sets to encode/decode content while delivering scalability and ease-of-use. The team also facilitated working with the vendor to develop custom code for the solution. Intelsat now has the scalability to share content in multiple formats across the video wall and across their network to other buildings.

Tyler Bonner, SVP of Mission Critical Environments at Diversified commented, “Intelsat is at the apex of what most control rooms want to do. A trend we’re seeing in the control room space is a desire for highly specialized skill sets to be able to leverage one another’s talents to share and collaborate. This is moving our clients toward leveraging an IP network.” Intelsat is pleased with the solution and utilizes Diversified Global Services for ongoing, 24/7/365 support for their mission critical environment.


SCANA Energy


Utility Operations Center Upgrades Mission-Critical Functions

SCANA needed a partner for design validation and build services for utility operations center upgrades to monitor power transmission and gas pipeline functions, as well as an electric simulator for training purposes.

Diversified served as the client’s design validation consultant, and proved through an exhaustive process that character heights for the operators managing the display walls would be of sufficient height for readability from the operator workstation positions. Integrated into the electric transmission control room was a custom-built, 8 x 3, 80’ display wall structure with appropriate screen technology to accommodate aggressive off-axis viewing angles.

Flanking the main transmission grid wall are two 4 x 3, 50” Mitsubishi cube walls. The top row of each 50” wall required Fresnel offset, in order to maintain perceived brightness for off-axis viewing. The gas pipeline center included 4 x 3, 50” Mitsubishi wall and the simulator included three edge-blended 3-chip, ceiling-mounted Christie projectors and operator-recording technology for instructional playback.

All display walls are driven by redundant display wall processors operating in either the Windows or Linux environments. In all spaces, Diversified provided supporting audio for audible alarms and video playback. Diversified provided support to the architect on acoustics, mechanical, electrical (including lighting), furnishings and storage.

SCANA is pleased with their utility operations center upgrades utilizing Diversified’s technology and ergonomic solutions for their mission critical environment and are actively using it 24/7/365.


Metro Water Services

Metro Water Services

Technology Meets Historic Preservation in Utility Operations Center Modernization

Modernization of Metro Water Services’ treatment plant was needed to facilitate monitoring of drinking water, drainage and improve operational efficiency. The 1929 facility was converted from a manual operation to one with a fully automated instrumentation and control system. In a location listed on the National Registry of Historical Places, Diversified was challenged with marrying a modern control room
with historic brick architecture.

Starting with an empty brick shell, Diversified provided design-build services for the utility operations center modernization including operator stations, lighting and acoustics for the control room and war room. The build-out was strictly superficial; nothing could be connected to the historic structure. Five sit/stand operator stations, each with a clear view of the 4×3 video wall, were created in the multi-tiered, c-shaped control room. The custom video wall has sound-dampening components and is flanked by monitors on winged walls for maximum visibility. Barco CMS software moves mission critical data around the Metro Water network for real-time, operator-specific information, alerts and SCADA applications.

A kitchenette was installed adjacent to the video wall for convenience. The war room is used for crisis operations as well as daily meetings, accessing content via re-purposed LCDs. The goal of improving operator efficiency and effectiveness has been met. Operators are sharing a common operational picture and can dispatch and push content out to the field through the scalable solution. With clear visibility through tilted glass walls, tours of the facility are regularly conducted for the Mayor, City Council and schools from the mezzanine.

The project won the Metropolitan Historical Commission’s 2017 Preservation Award as well as the ACEC Engineering Excellence Award in the Building/Technology Systems category.


Northwestern University

Northwestern, Kellogg School of Management

Enhancing Collaboration and Distance Learning for Management Students

The Kellogg School of Management Global Hub has over 100 AV-equipped rooms. Many are interconnected via a central Evertz MMA-10GE IP video system with a 360 x 360 EXE router as a backbone, including: 16 distance learning centers (large and small lecture halls), 6 seminar rooms, a divisible conference room, the Dean’s Boardroom, two large format public signage displays, AV operations NOC, a broadcast studio, and auditorium.

These interconnected spaces share a pool of resources which can be dynamically allocated via custom programmed resource scheduling and management system, based on an interconnection of Evertz VistaLink Pro, Microsoft Exchange, Cisco TMS, Series 25, and Crestron Fusion. The program ties together these existing software architectures and is run by the Kellogg team in the AV operations NOC, located inside the Global Hub.

The two flagship rooms are the Telepresence Learning Centers (TLC) – designed to emulate a Cisco Immersive Telepresence room. Each TLC utilizes 3 bonded Cisco SX80 codecs, edge-blended front and rear projection screens, a series of Panasonic cameras, and tabletop boundary mics so students feel as though they’re actually in the same room during Distance Learning sessions. All other TLC’s utilize the same core equipment with access to a single codec for Distance Learning. Audio transport throughout the building is handled by Dante enabled BSS DSPs.

Some of the other feature spaces include one large format (40’ wide) Leyard LED display and one 2×2 Panasonic LCD flat panel video wall matrix for digital signage; a broadcast studio with full cyc wall, production switcher, CG, broadcast cameras; and a multi-purpose auditorium that can be reconfigured depending on the size of the audience.

In addition to the Evertz system rooms, there are also 90 group study rooms, conference rooms, and design rooms. Each of these spaces has a huddle room configuration equipped with a 65” Panasonic flat panel display and Extron cable cubby / auto switcher for connectivity.


Honda Center – Anaheim Ducks

Honda Center

Renovated Video Replay Control Room Hits the Goal for Anaheim Ducks

The Honda Center is an indoor arena located in Anaheim, California and is home to the Anaheim Ducks of the National Hockey League (NHL). Originally named the Anaheim Arena during construction, it was completed in 1993 and has since undergone technology renovations to keep fans coming back.

The Honda Center’s recently renovated video replay control room and structured sound system was the work of Diversified who worked diligently to complete the updates in preparation for the upcoming NHL season. The project included architectural consulting for pre-production space planning, equipment vendor tests with multiple sound, RF wireless systems and camera vendors  as well as staff tours with vendors at the annual NAB show in advance of the build.

After the year’s NHL playoff run was complete, Diversified coordinated the demolition of the old facility and coordinated with the general contractor on the new control room space, centralized equipment room and arena fly points to augment the new Daktronics scoreboard. Additional key equipment included JBL Professional’s VTX line arrays, Crown Power amps and Yamaha consoles for the reinforced sound portion of the project. The replay control room is equipped with Evertz EQX and EMR routing, terminal gear and multi-viewer with a Magnum control system. Lastly, Ross Video’s Acuity production switcher and Xpression graphics tie nicely with the already Duck-owned Chyron graphics system.

The Evertz Dream Catcher Instant Replay system plays back the action caught by Ikegami’s HDK-95C production cameras with spooned on Fujinon 55x and ENG series glass. Cartoni tripod systems provide support post-production systems included the addition of Quantum’s StorNext file system, 10GigE attached network switches, workstations and Levels Beyond’s Reach Engine for asset management duties.

The renovated video replay control room was completed on time and on budget and provides fans of the Anaheim Ducks the latest and greatest in broadcast and live event experiences.


Georgia System Operations Corporation

Georgia System Operations Corporation

Expansive Video Wall for Mission Critical
Visualization of Electricity Operations

Georgia System Operations Corporation (GSOC) strives to make connections that ensure fulfillment of reliable, economical electricity for its members, from generation to transmission and distribution. Toward this objective, GSOC upgraded its transmission control center to modernize operations and provide greater situational awareness to its operators. The centerpiece is an expansive video wall for mission critical visualization solution displaying crystal clear data and graphics while empowering efficient visual collaboration.

Like most transmission and distribution companies, GSOC has historically relied on a static map board to monitor electricity operations. With a growing need to combine and visualize many of today’s dynamic software applications, GSOC engaged Diversified to develop a turnkey video wall solution and create a fully integrated platform comprising an 8 x 4 matrix of Barco 70” display walls, an ECU-100 controller and control room management software (CMS).

Using Barco’s CMS software, operators and managers can control content on the main video wall and adjacent panels. They can share EMS workstation content and application windows on any screen, easily moving information from one desktop to another using CMS’s Sidebar GUI. Managers can also select information presented on any workstation or display wall in the Main Control Center and exhibit content live in other rooms.

Sidebar users can view any source in real time for 24/7 situational awareness. They can create, store and display “perspectives” (groups of sources) with other Sidebar users or send these perspectives to any PC or the ECU-100 controller, equipped with a Display Agent. The Sidebar “Squid Mode” gives any operator seamless control of the ECU-100 controller’s mouse and keyboard by moving the mouse from the monitor to the display wall.

With the ability to create a common operational picture of multiple sources, operators enjoy greater access to information to make faster, better decisions and fulfill its promise to its members.


Morgan State University

Morgan State University

Protecting State-of-the-Art Education Facilities for the Advancement of Student Learning

Morgan State University recently opened a $72M Business Center and a $79M Behavioral and Social Sciences Center (BSSC), both state-of-the-art academic and research facilities made possible through partnership with the State of Maryland. The new buildings add almost 300,000 square feet of additional classroom, laboratory, and office space accommodating seven academic departments.

The new Business Complex features a Center for Innovation, a real-time Capital Markets stock trading center, seminar rooms, and a 299-person-capacity auditorium that includes an 80-person lecture hall. As such, Diversified was engaged to provide top-of-the-line electronic security and access control solutions to protect these new, leading edge University assets.

Diversified provided the University with access control systems, ensuring ADA compliance and seamless system integration. This multiple-phase electronic security and surveillance design integrates new classrooms and study spaces with the master security monitoring platform of the campus, using varying interoperable products such as CBORD, Honeywell Integrated Technical Security and Axis Communications. Diversified was involved in all aspects of both the business Complex and the BSSC from consultation, logistical planning and staging to the installation, programming and commissioning of cabling, conductors and overall peripheral system equipment.

As part of Diversified’s higher education portfolio, the Morgan State University campus expansion lends itself as a true testament to the multiple components that modern technology upgrades entail. Not only are students more equipped for advanced learning, but they can also rest assured the campus they call home is safely secured.


United Nations Headquarters

United Nations

Mission Critical Communication Technology Upgrades for World-Renowned HQ Renovation

From the very start, Skanska’s New York team saw the opportunity to renovate the United Nations’ (UN) Headquarters in Manhattan as a “must-win” project. Diversified saw this as an opportunity to complete a series of mission critical communication technology upgrades requiring a multi-disciplinary core of capabilities addressing the world values inherent in the UN mission. Diversified also saw the opportunity to expand its relationship with Skanska after recently completing the MetLife Stadium audio visual project.

Diversified was chartered to lead the integration and coordination of four separate scopes of work for mission critical communication technology upgrades. The solutions provider was the lead contractor for the broadcast infrastructure rebuild while also playing the role of integration partner to Sony for Media Asset Management and Taiden/Mediavision for conference microphone and simultaneous translation system integration and design. In addition, Diversified was the overarching coordination entity for the audio visual integration, completed by another local integrator.

Diversified coordinated with multiple trades, clients and consultants while simultaneously supervising nearly 100 Local 3 low voltage electricians. “It took hundreds of hours over several months before we really understood the project and the client’s concerns so we could devise the best approach,” stated Dave Schwarz, lead design engineer for the project. “The hours dedicated to design, project management and careful transition planning paid off with the timely completion of this exciting project,” adds Fabio Pansolini, Senior Vice President at Diversified.