ASSURANCE by Diversified TM

Support
Services

Reliable technical support and troubleshooting,
WHEN AND WHERE YOU NEED THEM

OVERVIEW

Support Services

Technology keeps today’s organizations running, but who keeps that technology running? As the reliance on audio-visual, unified communication media and digital signage technologies continues to grow, the rising demand for technical support and troubleshooting can strain IT department bandwidths. Enter Diversified.

Don’t let unexpected technology issues and downtimes affect employee morale, productivity and profitability. Let our dedicated team keep your systems operating at peak performance. Our support services cater to the distinctive demands of your technology challenges, resolving them with agreed service levels while maintaining governance. 

 

Assurance

Assurance is designed to provide you with a seamless experience from a centralized point of connection. From troubleshooting and maintenance to comprehensive training, our support spans the spectrum of remote and on-site assistance and is accessible across communication channels.

Get a rapid response and quick resolution to product failures to:

  • Maintain optimal system performance
  • Maximize ROI
  • Avoid costly unexpected downtimes

Alleviate additional burden on your IT department with:

  • 24/7 help desk support
  • Service and delivery governance through automated reports and increased visibility into IT service delivery quality

OUR WORK

Air Products

Industrial gas leader uses new seamless tech to build stronger global bonds

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AGL Energy

Integrated Audio Visual Solution To Reflect A Brand's Easy, Approachable Style Of Business

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Comcast Technology Center

State-of-the-Art Technology Nurtures an Enterprise Campus of Innovation and Collaboration

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OUR OFFERINGS

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Remote Support

Prioritize convenience without compromising service. Our dedicated service desk and remote level 1, level, and level 3 professionals ensure rapid diagnosis and resolution of technical issues without an on-site visit. This means faster problem-solving and quicker restoration of your system to its peak performance.

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On-Site Support

Get the service you need, when and where you need it. Our level 2 and level 3 field provide personalized, face-to-face assistance to address all your technology needs, ensuring your technology’s optimal performance while delivering an exceptional experience.

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Preventative Maintenance

Identify potential issues before they escalate into problems and impact your operations. Our technology specialists inspect, calibrate, and optimize your critical equipment and systems to guarantee peak performance, minimizing costly downtime and unexpected disruptions.

TRUSTED BY

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BENEFITS OF ASSURANCE

Improve IT Efficiency With Our Proactive Support Soultions

  • Detect and address potential issues early.
  • Get 24/7 help desk support with an initial response within 15 minutes.
  • Connect across all channels--email, phone and web channels rooms—for support.
  • Reduce burden on your IT resources for technical support.
  • Integrate with IT service management (ITSM) platforms and ITIL methodology for service delivery and governance. 

OUR INSIGHTS

News & Media

Diversified Strengthens Its Consulting and Innovation Capabilities with Strategic New Hires

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News & Media

Diversified Announces Flex Sourcing for Media Production and Live Event Management

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News & Media

Diversified to Showcase Intelligent Orchestration for Media Production at NAB Show

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Your New
Experience Awaits