Hospitality &
Lifestyle

Empire State Building

We create elevated experiences
THAT KEEP THEM COMING BACK

The New Era of Guest Experience

 

From hotels and cruise lines to theme parks, casinos, and cultural attractions, the lifestyle and entertainment experience is being redefined. Guests expect personalized, wellness-driven, and digitally seamless experiences. Operators face labor shortages, rising costs, and sustainability pressures while still having to ensure consistency across global portfolios.  

For executives, that means creating signature moments that strengthen reputation and loyalty. Meanwhile, IT and operations teams prioritize scalable platforms that perform reliably across properties. And marketing leaders look to unlock new revenue through memorable experiences enabled by media networks and interactive content.  

Diversified helps unite these priorities. We go beyond the scope of traditional AV integrators, creative agencies, or point solutions. Our approach spans the full lifecycle: advise, design, build and support. We combine global reach with managed services and vendor-agnostic platforms to deliver results at scale. 

With proven expertise at destinations like the Empire State Building, we transform challenges into opportunities. The outcome is measurable business impact and unforgettable guest experiences that keep audiences coming back. 

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Strategy & Design

Shaping Journeys With Purpose

Every transformative environment starts with intentional planning. Diversified partners with you to map guest and operator journeys, align technology with brand goals, and establish scalable standards, content strategies, and ROI frameworks. The result is a strategic foundation that turns vision into measurable impact while preparing spaces for future evolution. 

  • Loyalty Integration 
  • Guest Journey Tools 
  • Lobby Immersion 
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BUILD & INTEGRATE

Where Vision Becomes Reality

From the drawing board to deployment, Diversified transforms concepts into high-performing systems. IPTV, AV, signage, and secure networks are engineered with precision, tested for reliability, and seamlessly integrated across properties. Each installation is crafted to deliver long-term confidence, supporting today’s demands while anticipating tomorrow’s opportunities. 

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Support & Maintain

Confidence that Never Sleeps

Technology doesn’t stop once it’s deployed, and neither do we. Diversified keeps systems optimized, efficient, and ready for what’s next through proactive monitoring, management, and analytics. Continuous support ensures reliable performance, reduces downtime, and gives operators the assurance that every interaction will run smoothly, today and in the future. 

  • Centralized Monitoring 
  • Hybrid Meetings & Events 
  • Managed Services 
  • Queue Analytics 
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OUR WORK

Hudson Yards

Digital Media Consulting Delivers a First-to-New-York Observation Deck Experience

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Empire State Building: Entrance & Grand Lobby

Reimagining the Guest Experience with Seamless Technology Integration

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Vornado-Marriott

Providing an Unsurpassed Visual Impact with Larger-Than-Life Digital Content in Times Square

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TRUSTED BY

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Hospitality & Lifestyle By Space

Theme Parks & Attractions

Transform attractions with connected AV, AI signage, queue optimization, capture-to-cloud, and park-wide IP media to reduce wait times and create seamless, revenue-boosting guest experiences.

Hotels & Resorts

Elevate stays and unify operations with immersive AV, IPTV, signage, loyalty tools, and centralized monitoring to deliver seamless journeys, brand consistency, cost savings, and sustainable guest experiences worldwide.

Casinos & Integrated Resorts

Unite entertainment and compliance with immersive AV, IPTV networks, command centers, and managed services to help maximize revenue, guest engagement, and regulatory confidence.

Cruise Lines

Reimagine onboard experiences with smart AV, IPTV, signage, immersive theaters, command centers, and managed services to optimize every ship as a connected, revenue-driving destination.

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Featured News

Diversified Expands Hospitality & Lifestyle Market with its Global Solutions Practice

Diversified is raising the bar for hospitality with the launch of its expanded Hospitality & Lifestyle solutions inside its Global Solutions Practice. Leading the charge is industry veteran Zach Toback, whose Disney and broadcast expertise will help create next-generation guest experiences across resorts, cruise lines, casinos, theme parks, and luxury destinations. From immersive digital platforms to enterprise-grade infrastructure, Diversified is shaping a future where technology transforms every stay into an unforgettable experience.

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OUR INSIGHTS

Insights

Future Proofing the Workplace with AI

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Awards

Diversified Awarded Samsung’s Artistic Installation of the Year 2021

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News & Media

Are Immersive Sound Systems the Future of Sports Venues?

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Your New
Experience Awaits