HOSPITALS & UNIVERSITIES
Protect Infrastructure and People
Hospitals and Universities are epicenters of activity. Network infrastructures are the backbone of daily operations and must be supported and monitored to ensure uptime and maximize productivity. The Network Operations Center (NOC) of a busy medical center or college campus requires comprehensive visibility of the IT architecture as well as external events. Automated processes will allow operators insights and analytics vital to predicting and acting on threats to the network.
The Security Operations Centers in these critical spaces are responsible for ensuring its occupants’ safety. The SOC is tasked with physical surveillance, tracking people coming and going from various entry points. The operators in the SOC must have real-time visualization across the entire physical landscape and be able to discern each visitor’s length of stay, areas accessed and more. Again, they must be located in a comfortable space conducive to making informed decisions quickly and have the tools required to escalate any potential security threat.
Make Communities Safer
With the responsibility of protecting lives and properties throughout a community, the Public Safety Operations Center relies on immediate access to analytics to predict, prepare for and act on threats. They need to have eyes on vast amounts of disparate sources and benefit by employing an automation process for data correlation. Enabling operators to immediately act upon this critical information requires that the environment be conducive to their optimum performance by implementing Diversified’s Best Practices of Control Room Design. With visibility across a common operating picture, aggregated critical information and a space that enhances the human condition, the operator will be able to predict and respond to emergencies, potentially saving lives and property.
A 911 Center, Emergency or Law Enforcement Operations Center Improves Response Time By:
- Providing “productivity as a tool”; automated software to aggregate actionable intelligence in real-time for accurate prediction of and accelerated responses to threats
- Implementing and providing enhanced visualization tools such as video walls to establish a common operating picture and increase situational awareness. Video walls help to connect the dots of disparate information in real-time from GIS mapping, drones, surveillance cameras, satellite trucks and more
- Providing an environment that fosters operator success, is well researched, thought out, holistically designed and built on a solid foundation to optimize productivity.
CONTROL ROOM BEST PRACTICES
Seven practices to enhance the performance of your team and operations.
Ensure Safe Transport of People and Goods
Visualization in the Air, Rail and Port realm is multi-faceted. Route management and passenger security are of vital importance, but passengers also rely on continuous updates to stay informed of departure status and to monitor weather conditions. Maximizing visualization of real-time information through the use of video wall technologies in the Transportation Management Center is paramount in ensuring the safety of commuters and our vulnerable airports, seaports and railways.
Logistics and operations are affected by natural-occurring weather events as well as by physical threats. Operators in these mission critical spaces that are prime targets for terrorism must have access to reliable weather information that would indicate potential catastrophic conditions such as high winds, fire and tornados along with security data including vehicles tracking, cargo status, radiation monitoring, PLUME detection and more. As passenger and employee safety is of utmost concern, Operations Centers are equipped to surveil terrestrial spaces and entry points and monitor and manage through SCADA systems, measuring the number of passengers to board and disembark.
Whether a Global Operations Center focused on the logistics of its fleet of aircraft traveling safely from Point A to Point B, a Commuter Railway SOC ensuring the tracks ahead are clear or a bustling Seaport tracking the locations of shipping containers, each relies on the operator’s ability to disseminate critical data efficiently, quickly and safely and to seamlessly collaborate with the necessary agencies and departments for assessment and escalation. Automation of actionable intelligence is a key-factor in simplifying decision processes and responding to critical events.
CONNECTING INDUSTRY TO OPERATIONAL AWARENESS
Provide Reliable Water, Gas & Electricity
Whether servicing rural America or densely populated capital cities, utilities today are striving to implement efficiencies to drive revenue while providing customers reliable, uninterrupted service. These efficiencies are being fueled through consolidation of smaller dispatch centers, the development of standardizations and the automation of processes. Innovative GIS mapping, SCADA software, and Drones are allowing utilities to broaden their visibility of threats to the grid, better manage outages, and monitor other disruptions that affect their business and customers. These innovative software solutions displayed on large format video wall provides a powerful overview of the operational environment being managed.
Utilities are challenged with:
- Outage management and expedient dispatching
- Infrastructure Security: power lines, substations, transmission and generation facilities
- Government Oversight: NERC (North American Electric Reliability Corporation) and CIP (Critical Infrastructure Protection)
- Terrorism – IT and physical
A leader in providing mission critical solutions for over 15 years, Diversified designs and implements System Operations Centers for Electric, Gas and Water Utilities environments that allow for multiple, uninterrupted data sources to be effectively displayed on large control room video walls or onto an individual operator’s monitor or mobile device to provide a comprehensive common operating picture improving response time and minimizing the human error factor. Our holistic approach to design results in spaces that promote real-time collaboration, increased customer satisfaction and a healthy bottom line.