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Solution
To match the scale and complexity of their operations, this Fortune 50 financial institution turned to Diversified, a partner with a proven track record of supporting the world’s leading brands.
Instead of offering a one-size-fits-all model, Diversified custom-built a managed services approach tailored to the client’s technology stack, site priorities, and operational goals—all delivered through a single, accountable point of contact.
The result is a layered support framework centered on three core services—Assurance, Pulse, and Adopt—each precisely aligned to distinct enterprise needs. Together, these services seamlessly power performance, streamline operations and protect trust.
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Strategic Managed Services
Assurance: Simplifying Complexity at Scale
Supporting 1,000+ locations with legacy cable and satellite infrastructure might seem like a throwback—but for this client, it was mission critical. Financial teams rely on real-time business news from networks like Bloomberg and CNBC to make split-second decisions, and any disruption carries real financial risk. The same goes for the conferencing systems in their corporate offices, where leadership teams host investor calls, board meetings, and high-stakes client presentations—spaces that need to function flawlessly, every time.
Diversified’s Assurance service helps the client streamline everything—from managing vendors and invoices to dispatching technicians (ours or theirs, depending on the issue) and even conducting proactive site surveys to keep systems running smoothly.
The client doesn’t have to juggle vendor portals or track hardware. Diversified handles the complexity behind the scenes, delivering a labor-only model focused on uptime without the burden of inventory or endless escalation loops.
With a single point of accountability across the country, what could have been a logistical nightmare is now a clean, dependable support experience. In a business where operational noise is risk, Assurance provides the clarity and confidence they needed.
1,000+
Locations Covered
Pulse: Turning Insights Into Uptime
In retail banking, digital signage screens are critical silent ambassadors for the brand. Each display informs, reassures, and engages customers the moment they walk through the door. And with thousands of screens across branches nationwide, ensuring they all work flawlessly demands more than routine maintenance.
With Pulse, Diversified’s proactive remote monitoring platform, the client receives real-time visibility into every endpoint, catching glitches before they become complaints.
Whether it’s a frozen promo loop in Phoenix, a sync issue in Chicago or a dark screen detected in Denver, Diversified’s monitoring team has eyes on it—often resolving issues before branch staff or customers even notice. With automated alerts, interactive dashboards, and performance analytics baked in, the client gained uptime plus a clear view of system health across their entire network.
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Dedicated Adopt Specialists
Adopt: Expertise Embedded, Not Outsourced
Some challenges demand more than a helpdesk—they need someone in the room, ready to act. To keep critical spaces like trading floors and executive boardrooms running without a hitch, Diversified embedded three dedicated Adopt specialists across the client’s key hubs.
More than technicians, these seasoned pros are trusted members of the client’s team, blending technical expertise with a deep understanding of internal workflows and expectations. They tackle live troubleshooting, white glove meeting support, support refresh cycles, and catch issues before they can disrupt business.
Their presence means fewer escalations, faster fixes, and operations are dependable—even in the most high-pressure environments. For a financial institution where every second counts, having trusted experts on site provides leadership with peace of mind that if something goes wrong, help is already in the building.