Custom Integration of Network Operations Center Improves Efficiency

Intelsat is a global leader in providing integrated satellite communications and operates the world’s first globalized network; delivering high-quality video and broadband services anywhere in the world. Until recently, Intelsat ran four discrete operations centers that were separated based on function: a radio frequency operations center, a managed services operations center, an occasional-use service center and a teleport operations center.

As Intelsat continued expanding, the company decided to combine their four operations centers into one comprehensive Network Operations Center (NOC) and significantly upgrade the capabilities of the video wall to more effectively support their operational requirements.

Intelsat worked with Diversified on previous projects and engaged the company again for custom integration of network operations center systems to improve operational efficiency. Intelsat’s requirements were video intense and matrixed across multiple functional groups so Diversified leveraged unique coding and programming skill sets to encode/decode content while delivering scalability and ease-of-use. The team also facilitated working with the vendor to develop custom code for the solution. Intelsat now has the scalability to share content in multiple formats across the video wall and across their network to other buildings.

Tyler Bonner, SVP of Mission Critical Environments at Diversified commented, “Intelsat is at the apex of what most control rooms want to do. A trend we’re seeing in the control room space is a desire for highly specialized skill sets to be able to leverage one another’s talents to share and collaborate. This is moving our clients toward leveraging an IP network.” Intelsat is pleased with the solution and utilizes Diversified Global Services for ongoing, 24/7/365 support for their mission critical environment.


SCANA Energy


Utility Operations Center Upgrades Mission-Critical Functions

SCANA needed a partner for design validation and build services for utility operations center upgrades to monitor power transmission and gas pipeline functions, as well as an electric simulator for training purposes.

Diversified served as the client’s design validation consultant, and proved through an exhaustive process that character heights for the operators managing the display walls would be of sufficient height for readability from the operator workstation positions. Integrated into the electric transmission control room was a custom-built, 8 x 3, 80’ display wall structure with appropriate screen technology to accommodate aggressive off-axis viewing angles.

Flanking the main transmission grid wall are two 4 x 3, 50” Mitsubishi cube walls. The top row of each 50” wall required Fresnel offset, in order to maintain perceived brightness for off-axis viewing. The gas pipeline center included 4 x 3, 50” Mitsubishi wall and the simulator included three edge-blended 3-chip, ceiling-mounted Christie projectors and operator-recording technology for instructional playback.

All display walls are driven by redundant display wall processors operating in either the Windows or Linux environments. In all spaces, Diversified provided supporting audio for audible alarms and video playback. Diversified provided support to the architect on acoustics, mechanical, electrical (including lighting), furnishings and storage.

SCANA is pleased with their utility operations center upgrades utilizing Diversified’s technology and ergonomic solutions for their mission critical environment and are actively using it 24/7/365.


Metro Water Services

Metro Water Services

Technology Meets Historic Preservation in Utility Operations Center Modernization

Modernization of Metro Water Services’ treatment plant was needed to facilitate monitoring of drinking water, drainage and improve operational efficiency. The 1929 facility was converted from a manual operation to one with a fully automated instrumentation and control system. In a location listed on the National Registry of Historical Places, Diversified was challenged with marrying a modern control room
with historic brick architecture.

Starting with an empty brick shell, Diversified provided design-build services for the utility operations center modernization including operator stations, lighting and acoustics for the control room and war room. The build-out was strictly superficial; nothing could be connected to the historic structure. Five sit/stand operator stations, each with a clear view of the 4×3 video wall, were created in the multi-tiered, c-shaped control room. The custom video wall has sound-dampening components and is flanked by monitors on winged walls for maximum visibility. Barco CMS software moves mission critical data around the Metro Water network for real-time, operator-specific information, alerts and SCADA applications.

A kitchenette was installed adjacent to the video wall for convenience. The war room is used for crisis operations as well as daily meetings, accessing content via re-purposed LCDs. The goal of improving operator efficiency and effectiveness has been met. Operators are sharing a common operational picture and can dispatch and push content out to the field through the scalable solution. With clear visibility through tilted glass walls, tours of the facility are regularly conducted for the Mayor, City Council and schools from the mezzanine.

The project won the Metropolitan Historical Commission’s 2017 Preservation Award as well as the ACEC Engineering Excellence Award in the Building/Technology Systems category.


United Nations Headquarters

United Nations

Mission Critical Communication Technology Upgrades for World-Renowned HQ Renovation

From the very start, Skanska’s New York team saw the opportunity to renovate the United Nations’ (UN) Headquarters in Manhattan as a “must-win” project. Diversified saw this as an opportunity to complete a series of mission critical communication technology upgrades requiring a multi-disciplinary core of capabilities addressing the world values inherent in the UN mission. Diversified also saw the opportunity to expand its relationship with Skanska after recently completing the MetLife Stadium audio visual project.

Diversified was chartered to lead the integration and coordination of four separate scopes of work for mission critical communication technology upgrades. The solutions provider was the lead contractor for the broadcast infrastructure rebuild while also playing the role of integration partner to Sony for Media Asset Management and Taiden/Mediavision for conference microphone and simultaneous translation system integration and design. In addition, Diversified was the overarching coordination entity for the audio visual integration, completed by another local integrator.

Diversified coordinated with multiple trades, clients and consultants while simultaneously supervising nearly 100 Local 3 low voltage electricians. “It took hundreds of hours over several months before we really understood the project and the client’s concerns so we could devise the best approach,” stated Dave Schwarz, lead design engineer for the project. “The hours dedicated to design, project management and careful transition planning paid off with the timely completion of this exciting project,” adds Fabio Pansolini, Senior Vice President at Diversified.


Washington Department of Transportation

Washington Department of Transportation

TMC Technology Integration Helps to Make Roadways Safe and Traffic Management More Efficient

The Washington Department of Transportation, Traffic Management Center’s (TMC) mission is to make roads more safe and efficient through management of roadside cameras, ramp meters, variable message signs, speed and lane control signs, and radios. When the traffic management center outgrew its building – as well as the size of its roadway monitoring system – the staff realized it was time not just for a physical upgrade, but a TMC technology integration and upgrade, too. The project called for management and display of 750 live video feeds from across the WSDOT system. The live feeds are used throughout the facility in the Operations Center, Media Viewing Room, Situation Room and in management offices.

This was a multi-phase project taking place over 9 months that required the Diversified project management and integration teams to work seamlessly with WSDOT and the general contractor. Utilizing a client-centric project management and communication process, Diversified anticipated and resolved structural and aesthetic issues to deliver the project on time and to the client’s expectations.

During phase 1 of the project, Diversified discovered the sheet metal in the Operation Center’s false wall built to hold the 90 Peerless SmartMount® video wall brackets and NEC P463 displays, didn’t go up as high as needed for seismic requirements. The team worked with the client and general contractor to resolve the issue.

For phase 2 of the Operations Center, Diversified integrated the 3×4 NEC P463 video wall while the TMC was fully operational and collaborated with WSDOT to ensure the least possible disruption to the traffic engineers. Lastly, Diversified partnered on configuration and training of the Barco CMS collaboration software and TransForm N streaming video input node that make up the networked visualization solution which drives the video wall content.

The Washington Department of Transportation is very pleased with the new, high-tech environment which has been working seamlessly 24/7/365 since completion and enables traffic management associates to efficiently monitor real-time video of traffic conditions and control area roadways.


Prince George’s County EOC

Prince George’s County EOC

Providing Homeland Security and 911 Operations With Mission Critical Communication Technology

The Emergency Operations Center (EOC) of Prince George’s County is a 46,000 square-foot facility that serves as the Office of Homeland Security headquarters as well as the County’s 911 back-up and emergency management center, fielding more than 1.3 million calls per year.

The County’s Office of Emergency Management sought enterprise-based video and control systems that would scale and interconnect with endpoints such as PCs, encoders, IP cameras, network video recorders (NVR) and/or other facilities and systems on the same network. The AVS needed to be able to drive multiple video walls in various locations connected by an IP network. The total solution would have to be configurable and expandable from a single output to a configurable display proportionate to the number of monitors recommended for the wall size available for a single array, requiring maximum utilization of wall space. The system would need to include the ability to do in-room presentations as well as teleconferencing and video conferencing with requirements for interconnectivity in designated areas, while other sites would operate as stand-alone entities. The entire solution would need to be easy to use for all end users during emergency situations. And, the timeline for completion from infrastructure planning to training was an aggressive three months.

The new design for the EOC included a comprehensive enterprise video display system, a Digital Media Presentation System (DMPS) for presentation control and a video wall, driven by VuWall. VuWall—selected for its reliability and user-friendly interface—manages the displays as desired by the end user and allows distribution of video across several displays. The DMPS affords substantial signal routing flexibility and high-performance processing without the need for separate components, providing flexibility and cost saving while delivering the performance and reliability demanded by mission critical environments.

Once described as the weakest link in the chain of radio communications interoperability in the Mid-Atlantic, the Prince George’s County EOC has been transformed into one of the leading 911 communications centers in the DC area.


Toronto Transit Commission

Toronto Transit Commission

Dependable, low maintenance and easily serviceable mission critical control system

The Toronto Transit Commission (TTC), home to one of the largest control rooms in North America, wanted to incorporate the most dependable and innovative video wall Mission Critical Control System for monitoring Toronto’s public transportation system. The TTC oversees the safety of 460 million passengers annually, meaning utilizing dependable technology was essential to making sure everything runs smoothly with minimal downtime.

When selecting the ideal technology for the control room, Diversified knew it had to be dependable, low-maintenance, and easily serviceable. The Delta 80” rear projection LED cube video wall embodies all of these factors. Broken into different sections, each cube displays four separate camera feeds. Other cubes display the transit system and subway line status, allowing control room operators to make critical decisions at a moment’s notice.

Most importantly, the video wall is easily field serviceable, as it provides rear access to the displays without affecting the image presented at the front. Each cube operates independently, so that if one has an issue, the rest of the video wall remains functional. Additionally, the LED light source ensures no lamps need to be replaced over the life of the display and the power engine is extremely robust and durable.

Replacing the TTC’s fifteen-year-old system presented several challenges for the Diversified team. First, the video wall had to be updated in sections and matched precisely to the concave curvature of the wall, which required custom-tailored engineering. Second, the Delta LED rear projection cubes are smaller than the previous system’s displays so each new cube had to be custom-matched with two sections flanking each side.

Finally, because the TTC is a 24/7 mission critical operation, Diversified provided a temporary seamless NEC LCD ultra-narrow bezel video wall during the installation process so that TTC associates could continue to monitor Toronto’s public transport system at any given time.