How Remote Monitoring and Management (RMM) Benefits You
RMM is a service that provides 24/7 monitoring and diagnostics to your AV technology.
Today, utilizing new technology is a necessity. Audio visual technology is transforming how companies of all sizes conduct business. Furthermore, most new technology has become a service unto itself rather than just an install with the expansion of as-a-service (aaS).
Unified communications (UC) technology enables your company to communicate, and while that’s still true, what is new is that subscription services are as important as the technology itself. Previously, network video bridges, routers and management tools all had to connect to infrastructure. Now it’s all in the cloud.
Many companies are trusting their audio visual needs to managed service providers (MSP). An MSP ensures all installed systems are delivering the expected outcomes. However, MSPs alone aren’t enough to ensure your systems are running at maximum efficiency. Remote monitoring and management (RMM) is a service that provides 24/7 monitoring and diagnostics to your AV technology.
Monitoring existing technological systems has never been more important than it is in today. For various reasons—security, maintenance, malfunctions, etc.—constant monitoring and management of business technology has become the norm in every industry.
However, RMM takes monitoring to the next level. Security and hardware issues are inevitable when leveraging multiple technologies, but RMM can identify potential issues in your technology before it causes major damage.
Some RMM providers offer proactive sweeps designed by engineers to verify system operations and identify potential issues. Proactive maintenance plans included in an RMM system serves all devices connected to a network. This proactive monitoring detects internet outages, low disk space, high CPU usage and many other potentially crippling issues.
Proactive monitoring ensures problems are remedied before they even become a problem.
Professional monitoring through RMM also boosts productivity. Associate productivity is increased when your technology environment is consistent. When systems are working properly and effectively, associates use them more frequently and more efficiently. With RMM, productivity is boosted by reducing—or eliminating—idle time caused by network malfunctions.
Alongside proactive maintenance and boosted productivity, RMM also enables more efficient events and meetings. Video collaboration is key to any meeting, but collaboration technology can be prone to glitches and user error. A good RMM provider offers strategic staffing for events and meeting areas. Strategic staffing provides both ongoing AV support as well as on-site event management. RMM strategic staffing increases operational efficiency and flexibility.
As video collaboration continues to increase, managing conferencing systems is becoming more difficult. An RMM system, however, simplifies the maintenance and streamlines efficiency. Through predictive monitoring, proactive sweeps and strategic staffing, RMM will boost all around productivity.